Shipping policy
Shipping & Delivery
Order Processing
Orders are processed on business days, Monday through Friday, excluding public holidays.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Estimated Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| Slovakia | 1–2 business days |
| Czech Republic | 2–5 business days |
| Central Europe (Austria, Poland, Hungary) | 3–5 business days |
| Western Europe (Germany, France, Belgium, Netherlands) | 4–7 business days |
| Southern Europe (Italy, Spain, Portugal) | 5–8 business days |
| Northern Europe (Sweden, Denmark, Finland) | 5–8 business days |
| United States (USA) | 7–14 business days |
The estimated delivery times above begin from the date your order is dispatched and are provided for guidance only.
Delivery may be delayed during public holidays, periods of high order volume, adverse weather conditions, customs clearance, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated based on the destination country, parcel dimensions, and weight. The exact shipping cost will be displayed during checkout before your order is confirmed and payment is completed.
Customs Duties & Import Taxes
Orders shipped outside the European Union, including shipments to the United States, may be subject to customs duties, import taxes, or other local charges.
These fees are not included in the product price or shipping cost unless explicitly stated otherwise. The customer is responsible for paying any applicable customs duties, taxes, or import fees.
The amount and conditions of these charges depend on the laws and regulations of the destination country.
Order Tracking
Once your order has been dispatched, you will receive a tracking number by email. You can use this tracking number to monitor your shipment through the carrier's website.
Please note that tracking information may take some time to become available after the parcel has been shipped.
Lost or Damaged Shipments
If your order has not arrived within the estimated delivery time or arrives damaged, please contact us at rebelbezpriciny@gmail.com.
If your shipment arrives damaged, please contact us as soon as possible and include photographs of the packaging, the damaged artwork, and the shipping label. We will investigate the issue promptly and work with the shipping carrier to resolve it.
EU Consumer Rights
If you are a consumer purchasing within the European Union, you have the legal right to withdraw from the purchase contract without providing a reason within 14 days of receiving your order, in accordance with applicable consumer protection laws.
For detailed information, including exceptions relating to custom-made products and original one-of-a-kind artworks, please refer to our Refund Policy.